Welcome to Our Resources
Explore our comprehensive library of case studies, whitepapers, and guides to help you on your journey.
-
Call Center Simulation Assessment: Practice Guide
📅October 30, 2026Design fair, training-focused call center simulation assessments with observable rubrics, calibration steps, roleplay cards, and scoring guidance.
Read full guide -
AI Roleplay Training for Credit Union Staff
📅October 29, 2026Run a practical AI roleplay training exercise for credit union staff. Rehearse member escalation conversations while avoiding informal financial advice.
Read full guide -
Patient-Centered Communication Training: Practical Guide
📅October 28, 2026Run an effective patient-centered communication training exercise. Master eliciting concerns and preferences without making premature clinical decisions.
Read full guide -
Follow-Up Email After a Difficult Conversation
📅October 27, 2026Learn how to write a neutral follow-up email after a difficult conversation with an employee. Includes runnable practice exercises, rubrics, and templates.
Read full guide -
Call Center Chat Simulation: Competing Issues
📅October 26, 2026A runnable call center chat simulation guide for training agents to handle competing issues, write concise messages, and ask targeted clarifying questions.
Read full guide -
AI Roleplay Training for Financial Advisors
📅October 23, 2026A practical discovery and listening simulation guide for financial advisors, featuring fictional role cards, an observable rubric, and practice loops.
Read full guide -
Doctor Patient Communication Empathy Training Guide
📅October 23, 2026A practical rehearsal guide for doctor-patient empathy training, featuring fictional role cards, observable listening rubrics, and debrief reflection prompts.
Read full guide -
Call Center Call Simulation Script & Exercise
📅October 23, 2026Run an effective call center call simulation with this practical 4-stage script, role cards, scoring rubric, and mistake-recovery exercises.
Read full guide -
Conversation Starters for Difficult Conversations
📅October 22, 2026Learn situation-specific workplace conversation starters for difficult conversations without sounding accusatory, using role cards and practice rubrics.
Read full guide -
Sales Negotiation Role Play: Handling Discount Demands
📅October 21, 2026Run a practical sales negotiation role play to handle buyer discount requests by trading price, scope, and commercial terms without eroding margin.
Read full guide